Job reference - 1466013

• Prior experience as a Service Advisor or other front-line franchise or non-franchise automotive experience is required
• Premier facility
• Friendly, cohesive team
  
  

Access 34 years of our client relationships and connections and find your next job. Build your future with Jobcorp.

This premier franchise dealership in Rotorua has a superb facility. Known as a friendly employer of choice, typically long employment tenures characterise the workplace culture.  

What's on offer

• Market related remuneration rates based on experience - $60k-$75k
• Training and ongoing professional development opportunities
• Friendly, supportive team and a positive workplace culture
• Modern workshop facilities and equipment
• Opportunities for career progression

The role
We are seeking a customer-focused automotive Service Advisor with exceptional customer facing skills and with knowledge of automotive service operations.
 
You will be the main point of contact for customers, coordinating services, repairs, and maintenance from intake to delivery.
 
Key responsibilities:

• Assist customers from greeting through vehicle handover, assessing needs, providing advice, preparing quotes, and explaining work performed.
• Manage service bookings, work orders, job prioritisation, and communication between customers, technicians, and suppliers.
• Provide updates, obtain approvals for repairs, and ensure clear explanations of costs, risks, timelines, and recommendations.
• Handle invoicing, payments, record-keeping, and accurate documentation in the DMS.
• Promote suitable services or maintenance plans without pressure, maintain customer satisfaction, and resolve complaints professionally.
• Follow all health, safety, company, and quality standards.

 
Requirements
The ideal candidate is organised, practical, and has a strong understanding of automotive servicing and repairs, with excellent communication skills and a positive, can-do attitude.
 

• Prior experience as a Service Advisor, or other front-line franchise or non-franchise automotive experience is required
• Strong knowledge of automotive systems, servicing, and typical repair processes.
• Excellent communication and interpersonal skills including the ability to explain complex technical information in plain language
• Customer-focused with a proactive, solutions-oriented mindset
• Proficient with workshop management systems (WMS/DMS), invoicing, parts ordering, and basic PC skills
• Strong organisational skills, multitasking ability, and attention to detail
• A clean, valid NZ driver's license

How to apply
Applications from those wanting to relocate from elsewhere within NZ are welcome.
 
Click APPLY NOW to submit your CV. For more information contact the team at Jobcorp NZ Ltd for a confidential discussion via email or phone during NZ business hours: +64 9 271 3200.

To view further vacancies, visit the job board on our website https://www.jobcorp.co.nz/jobs