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  • Permanent
    Chief Operations Officer

    Job reference - 36349 Lead, scale, motivate, organise, identify opportunities, manage risk, maximise profit An implementor and leader with energy Dealership industry leadership background sought across either construction equipment, trucks, or automotive Vertu Equipment Vertu Equipment is the National Distributor of SANY Construction Equipment, SINOTRUK/SITRAK trucks and, through its newly formed subsidiary Terramotive, the exclusive distributor of Yutong electric buses & SANY electric trucks. In New Zealand the company has branch operations in Auckland, Tauranga, and Christchurch. Vertu also have branches in Melbourne and a presence in the Pacific Islands. The company is set on a path of dynamic growth throughout all these regions and are expanding aggressively. Position Overview As the Chief Operations Officer (COO) you report directly to the company directors. You will have overall responsibility across all departments, including fixed operations, sales and financial operations ensuring efficiency, quality, and profitability throughout the organisation. Your leadership will play a pivotal role in shaping the strategic direction of the organisation while leading diverse teams to achieve operational excellence and exceed performance targets. Key Responsibilities Increase return on investment within every profit centre both nationally and internationally for every department Strategic Leadership: Collaborate with the company directors / MD and executive team to execute the company's strategic vision Operational Planning and Execution: Develop and implement comprehensive operational plans and policies to maximise efficiency and profit Travel requirements extend to nationally and international travel to Australia, Pacific Islands and China Implement KPI's for each department and each job type across all profit and support functions of the business Supply Chain Management: Oversee procurement, logistics, and inventory management functions to minimise costs, and maintain optimal inventory levels Revenue Management & Performance: Jointly oversee total group revenue and implement management mechanisms to ensure company staff are output driven (i.e. responsibility for results driven team) Be an implementor for the MD and makes things happen. Work strategically alongside the MD and identify and implement opportunities that provide superior financial return and strategic growth Quality Assurance: Establish and enforce quality control standards and procedures Financial Management: Drive financial performance by monitoring budgets, analysing financial data, identifying cost-saving opportunities through proactive management of key suppliers, and maximizing revenue streams Risk Management: Identify operational and competitor risks, developing mitigation strategies to safeguard the company's assets, reputation, and compliance with regulatory requirements Team Leadership and Development: Provide strong leadership to cross-functional teams, fostering a culture of collaboration, accountability, and continuous improvement Technology Integration: Leverage technology and innovation to enhance overall business performance Customer Focus: Champion a customer-centric approach to operations Compliance and Safety: Ensure compliance with relevant regulations, standards, and safety protocols, prioritising the health and safety of employees, customers, and the community. Ensure all environmental and local body legislation is adhered to Employment Relations. Oversee implementation of best practice employment relations functions Experience and skilled sought Proven track record of successful leadership as a General Manager, Dealer Principal, CEO, COO, CFO or other senior role such as Regional Manager, Branch Manager etc. Strong operational management skills essential, preferably in the construction equipment, heavy machinery, heavy transport, farm machinery or automotive sectors of industry. Additional leadership skills in the motor industry with experience in franchise retail or national distributor environments Flair and competency for profit generation and the ability to implement KPIs across sales, fixed operations, finance and insurance, and accounting functions to maximise profits A track record of experience in driving operational improvements, cost reduction initiatives, and organisational transformation and profit Excellent communication skills with the ability to influence and collaborate effectively across all levels of the organisation Strategic thinker with the ability to anticipate trends, identify opportunities, and adapt to changing market conditions Results-oriented mindset with a focus on delivering measurable outcomes and exceeding performance targets Strong analytical skills with proficiency in data analysis, performance metrics, and continuous improvement methodologies Clean M.O.J check and current passport and travel documents that present no complications travelling internationally The rewards An executive level salary and benefits will prove attractive with additional remuneration derived from achievement of KPI's. The role itself is one of the more diverse to have presented itself in the market for some time. If you are looking for a new challenge to work directly alongside the founders to develop and grow existing and new ventures, apply today. How to apply The successful candidate can be based in either Auckland, New Zealand (where the Head Office is situated) or in Melbourne, Australia. You must have working rights for either NZ or Australia. Submit your application through the apply section of this ad. This role is exclusively listed with Automotive Employment NZ and all applications will be forwarded through to Vertu Equipment for their consideration. For more information about the role please contact Jo-Ann Robinson on 09 271 3200 or 021 271 3201.

    • Salary N/A
    • Auckland
    • Automotive
  • Permanent
    Customer Services & Support Manager

    Job reference - 36336 Senior role offering generous salary, company vehicle, laptop, and phone Dealership or process driven Customer Service Executive with people management skills looking for a new challenge Work both strategically and hands-on, reporting to the Managing Director to develop and grow business About the company and role AA is one of the most recognised and respected organisations in New Zealand, offering services such as roadside breakdown assistance, exclusive AA Membership benefits, insurance, travel and a range of motoring services and advice throughout New Zealand. Forming part of the larger group AA Auto Centre is currently recruiting for a Customer Services & Support Manager to manage and drive customer service throughout 12 locations in Auckland. As Customer Services & Support Manager, you play a vital role in ensuring customer satisfaction and maintaining ambitious standards of service, compliance, and collaboration with managers to address customer concerns and improve overall customer satisfaction and operational improvements within the network. Skills sought to be successful for the role The ideal candidate will derive from either a dealership or multi-site automotive background with experience in compliance, people management skills and have the resilience to problem solve and drive success If you do not have a dealership or multi-site automotive background but offer a compliance and / or automotive background of a different sort and offer a solid customer service experience background your application will be considered for the role You will have a clean presentation, have effective communication skills, and represent the brand in a professional manner The experience and ability to think strategically, analyse data, be tech savvy and the leadership skills to achieve results Have impeccable people management skills - having the ability to converse with staff of all levels of the business Someone with an optimistic and courteous way of communicating with staff and customers Key responsibilities within the role Customer relations: You would be responsible for managing customer inquiries, feedback, and complaints. Ensuring that every customer interaction is handled promptly, professionally, and with empathy is crucial for maintaining positive relationships. Foster a positive and collaborative team culture, maintain quality standards for excellence and customer interactions Management and Operational skills: Foster a continuous learning environment, provide direction and material for ongoing training and development for customer service. Determine customer service requirements by maintaining contact with customers and time in operational environments. Provide monthly reports to senior management on customer service performance Service Quality Assurance: Monitoring service quality standards to ensure that all work carried out in the Auto Centre meets or exceeds customer expectations. Conducting regular inspections and implementing improvements where necessary Continuous Improvement: Actively seeking feedback from customers and employees to identify opportunities for process improvements and implementing changes to enhance the overall customer experience. Manage current customer service policies and procedures with room to develop and implement improvements. Implement, monitor and analyse customer service results. Identify issues, trends and areas for improvement. Manage customer feedback positive and negative and redirect to appropriate channels and sources. Answer customer's questions, resolves problems, and maintains customer satisfaction by providing problem-solving resources Performance Analysis: Analysing customer service metrics and performance data to identify areas for improvement and implement strategies to enhance customer satisfaction and loyalty. Audit customer service procedures and trends and determine system improvements. Manage online business feedback and site listing information and representation. Manage and interpret Net promoter scores and customer satisfaction feedback. Conduct regular performance evaluations, provide feedback, and identify areas for improvement. Improve customer service quality results by conducting surveys and sourcing feedback through means of communication Strategic and functional management: Customer service, excellence/standards and service delivery to exceed customer expectations. Manage all uninsured and warranty losses and produce a monthly summary. Ensure prompt and accurate resolution of customer feedback, issues, complaints and enquiries Rewards within the role Working at AA Auto Centre you will be working with a warm and friendly team that are supportive, positive and collaborate contributing towards a common goal. Each employee at AA Auto Centre head office offering a valuable input into future development within the business. As the Customer Services & Support Manager every day will be a new challenge, rewarded with a generous annual salary, company vehicle, laptop, phone and additional company benefits. If you are searching for a role that is out of the ordinary, giving you the autonomy to actually drive the success and be actively and strategically involved in the future growth and development, allowing YOU to create and develop new processes and implementations then this might be a perfect role for you. How to apply Submit your application through the apply section of this ad. This role is exclusively listed with Automotive Employment NZ (a subdivision of Jobcorp NZ) and all applications will be forwarded through to AA Auto Centre for their consideration. For more information about the role please contact Jo-Ann Robinson on 09 271 3200 or 021 271 3201.

    • Generous salary, company vehicle and tools of the trade
    • Auckland
    • Account Management
  • Permanent
    Technical Trainer - Trucks

    Job reference - 36187 Work in a top franchise dealership environment in a commanding location Professional vehicle sales experience required Generous base salary as well as commission, company car, and more Access 32 years of our client relationships and connections and find your next job. Build your future with Jobcorp. We are recruiting for a qualified and experienced Technical Truck Trainer to join a successful transport company. About the employer and the role The employer is a leading automotive group with a strong presence in key growth markets. They are committed to providing innovative and sustainable mobility solutions. As part of the team, you'll be joining a dynamic and diverse organisation that values talent, creativity, and dedication. As a Technical Truck Trainer, you will play a crucial role in enhancing the skills and knowledge of our technical workforce, ensuring they are well-equipped to provide top-notch service and support to our customers. Responsibilities Develop and Deliver Training Programs: Design and implement technical training programs for truck technicians, focusing on the latest industry trends, technologies, and best practices. Hands-on Training: Conduct practical, hands-on training sessions to ensure technicians are proficient in diagnosing, repairing, and maintaining trucks. Curriculum Development: Create and update training materials, manuals, and curriculum to align with industry standards and the evolving needs of the organization. Assessment and Evaluation: Evaluate the performance of trainees through assessments and provide constructive feedback for continuous improvement. Stay Updated on Industry Trends: Stay abreast of advancements in truck technology, regulations, and industry best practices to incorporate relevant updates into training programs. Collaboration: Work closely with other departments, including the service and maintenance teams, to understand their training needs and tailor programs accordingly. Record Keeping: Maintain accurate records of training attendance, performance, and other relevant data. Qualifications Proven experience as a Technical Truck Trainer or a similar role within the automotive industry In-depth knowledge of truck systems, diagnostics, and maintenance procedures Strong communication and presentation skills Relevant certifications in truck technology or training Experience in curriculum development and training program design How to apply Applications from those wanting to relocate from elsewhere within NZ are welcome. If reading online, click the APPLY NOW section and submit your application online. For more information contact the team at Jobcorp NZ Ltd for a confidential discussion. Phone during NZ business hours: The international landline is +64 9 271 3200. You can also visit the job board on our website to view further vacancies https://www.jobcorp.co.nz/jobs Jobcorp owned companies include Jobcorp NZ Ltd, Jobcorp Immigration, Automotive Employment NZ and Property Employment NZ. Our company has business interests in recruitment, the provision of immigration advice, and the provision of employment relations advice.

    • Salary N/A
    • Auckland
    • Automotive